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ElitesportIQ Terms of Service
1. Introduction
Welcome to ElitesportIQ. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions ("Terms"). These Terms govern your use of our website, app, and services provided by ElitesportIQ. If you do not agree to these Terms, please do not use our services.
2. Services Offered
ElitesportIQ provides personalized coaching and detailed video analysis to help athletes enhance their performance. Our services include, but are not limited to:
- Flexible video upload options
- Convenient scheduling through our app
- One-on-one review sessions with professional coaches
- Detailed feedback and performance analysis
- Customized training programs
3. Video Upload and Access
You can upload your videos directly into our application.
Our coaches typically access your game videos and shifts through InStat, a third-party video platform.
When uploading videos, you must ensure that:
- The video quality is clear and suitable for analysis.
- The videos are relevant to the coaching and analysis services requested.
- You have the necessary rights and permissions to upload and share the videos with ElitesportIQ.
4. Scheduling Review Sessions
You can schedule your review video call at a time that works best for you via our app. We offer an open schedule for you to choose a convenient time slot.
Sessions must be booked with a 48-hour lead time through the app.
- **Rescheduling**: You may reschedule your session up to 24 hours before the scheduled time through the app.
- **Cancellations**: Cancellations made less than 24 hours before the session may be subject to a cancellation fee as determined by ElitesportIQ.
5. Video Retention Policy
Videos will be retained for 3 months from the upload date.
Videos will be retained for 6 months from the upload date.
will be retained for 12 months from the upload date.
For an additional fee, users may request an extension of the video retention period. Please contact customer support for details.
6. Billing and Payment
You will be charged at the beginning of each billing cycle, based on your chosen plan.
For monthly plans, charges will occur on the same day each month as your initial purchase date.
For the monthly plan, the tokens will be credited to the clients account immediately after that billing cycle is paid. Tokens will expire 2 months after the billing cycle ends in which they were credited to.
For season plans, charges will occur on the same day each year as your initial purchase date.
For the season plan, all tokens (7 months worth) will be available immediately to the client. Tokens will expire 12 months to the day of the purchase.
ElitesportIQ accepts major credit cards and other payment methods as specified on our website and app.
If a payment fails, you will be notified and given a grace period of 7 days to update your payment information. If the payment issue is not resolved within this period, your access to the services may be suspended.
7. No Refund Policy
All fees and charges are non-refundable, and there are no refunds or credits for partially used periods. This policy applies to all plans and services offered by ElitesportIQ.
In exceptional circumstances, and at our sole discretion, we may consider refund requests. However, any decision to provide a refund will be made on a case-by-case basis and will be final.
8. User Responsibilities
You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You agree to comply with all applicable laws and regulations in connection with your use of our services.
You agree not to:
- Use the services for any illegal purpose or in violation of any local, state, national, or international law.
- Harass, threaten, demean, embarrass, or otherwise harm any other user or ElitesportIQ personnel.
- Misrepresent your identity or affiliation with any person or entity.
9. Modifications to the Terms
ElitesportIQ reserves the right to modify these terms and services at any time. Any changes will be effective immediately upon posting the updated terms on our website or app. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
10. Termination
You may terminate your use of our services at any time by contacting us at Admin@elitesportiq.com . Upon termination, all rights granted to you under these Terms will cease immediately.
ElitesportIQ reserves the right to terminate your access to our services for any reason, including but not limited to breach of these Terms, without notice or liability.
11. Intellectual Property
All content, trademarks, service marks, trade names, logos, and icons are proprietary to ElitesportIQ or its licensors. You are granted no right or license with respect to any of the aforesaid trademarks and any use of such trademarks.
12. Limitation of Liability
ElitesportIQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein.
13. Indemnification
You agree to indemnify, defend, and hold harmless ElitesportIQ, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the services, or your violation of these Terms.
14. Governing Law
These terms shall be governed and construed in accordance with the laws of Ontario, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the federal courts of Ontario.
15. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
16. Entire Agreement
These Terms constitute the entire agreement between you and ElitesportIQ regarding the use of our services and supersede all prior agreements between you and ElitesportIQ.
17. Contact Information
If you have any questions or concerns about these terms, please contact us at info@elitesportiq.com.
By using ElitesportIQ services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Services.
ElitesportIQ Privacy Policy
1. Introduction
ElitesportIQ ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, app, and other online services (collectively, the "Services").
2. Information We Collect
We may collect and process the following types of information about you:
- Contact Information: Name, email address, phone number, and other contact details.
- Account Information: Username, password, and other authentication details.
- Payment Information: Credit card details, billing address, and transaction history.
- Profile Information: Age, gender, sports interests, and other profile-related information.
- Device Information: Information about your device, including hardware model, operating system, and device identifiers.
- Log Information: IP address, browser type, access times, and pages viewed.
- Location Information: Information about your location, derived from your IP address or other location-based technologies.
- Videos: Game footage and other videos uploaded for analysis.
- Communications: Emails, messages, and other communications with us.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our Services.
- To improve, personalize, and enhance your experience with our Services.
- To process transactions and manage your account.
- To communicate with you about your account, services, and transactions.
- To provide customer support and respond to your inquiries.
- To send you promotional materials, newsletters, and other marketing communications.
- To analyze the effectiveness of our marketing campaigns.
- To comply with legal obligations and protect our rights and interests.
- To prevent and address fraud, breach of policies, and threats or harm.
4. Information Sharing and Disclosure
We may share your information with:
Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
To protect and defend the rights or property of ElitesportIQ, to prevent or investigate possible wrongdoing in connection with the Services, and to protect the personal safety of users or the public.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or internal policy requirements.
7. Your Rights and Choices
You have the right to access and update your personal information by logging into your account or contacting us directly.
You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications or contacting us.
You may request the deletion of your personal information, subject to certain legal exceptions, by contacting us.
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
8. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.
9. International Data Transfers
Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website or app. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@elitesportiq.com
By using ElitesportIQ services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.